POLICIES,
ACCESSIBILITY & LEGAL

Last Updated: August 31, 2026
By using this website or purchasing from Cassia Whipped Butters, you agree to the following terms.

Accessibility
Cassia Whipped Butters is committed to providing an accessible online experience.

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. cassiawhippedbutters.com is fully conformant with WCAG 2.2 level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.

If you have difficulty accessing our website, product information, or checkout, contact info@Cassiawhippedbutters.com and we will make reasonable efforts to assist you.
 
Shipping
Orders are shipped to the address provided at checkout. Customers are responsible for confirming that shipping information is accurate.
Shipping and delivery dates are estimates and may be affected by carrier delays, weather, holidays, or circumstances outside our control. Any legally required delay notices, cancellations, or refunds will be provided.
 
Heat-Sensitive Products
Our natural butters and oils may soften, melt, settle, or become grainy during warm-weather shipping. These temperature-related changes are normal and do not necessarily indicate that the product is defective or unsafe.
 
Returns & Refunds
For hygiene and safety reasons, opened, used, sampled, altered, or unsealed skincare products are final sale and cannot be returned, exchanged, or refunded.
Refunds are not provided for personal scent preference, texture preference, change of mind, or individual skin compatibility.
Unopened and unused products may be considered for return on a case-by-case basis. Contact us before returning any item.
If your order arrives damaged or incorrect, contact info@Cassiawhippedbutters.com promptly. Photos of the product, packaging, or shipping label may be required.
Shipping fees are generally non-refundable unless required by law.
Nothing in this policy limits consumer rights that cannot legally be waived.
 
Skincare Disclaimer
Cassia Whipped Butters products are cosmetics intended to cleanse, moisturize, nourish, condition, or improve the appearance and feel of the skin.
Our products and website content are not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition and are not medical advice.
Individual results may vary.
Review all ingredients before use, especially if you have known allergies or sensitivities. We recommend patch testing new products. Discontinue use if irritation or an adverse reaction occurs.
Products are for external use only unless otherwise stated. Avoid contact with eyes and keep out of reach of children.
 
Natural Product Variation
Because we use natural butters, oils, botanicals, and aromatic ingredients, products may vary slightly in color, scent, firmness, texture, or appearance between batches. These natural variations do not necessarily indicate a defect.
Always follow product storage and usage instructions.
 
Ingredients & Formulas
Ingredient lists are provided as required, but Cassia Whipped Butters retains all rights to its proprietary formulas, ingredient ratios, formulation methods, processes, scent concepts, and product development.
Formulas may be updated or improved from time to time. Customers with allergies or sensitivities should review the ingredient list on the product received before each use.
 
Customer Responsibility
Customers are responsible for reviewing product descriptions, ingredients, directions, warnings, and storage instructions before use.
To the fullest extent permitted by law, Cassia Whipped Butters is not responsible for problems resulting from product misuse, improper storage, use contrary to instructions, continued use after irritation develops, or use despite a known allergy or sensitivity.
 
Intellectual Property
The Cassia Whipped Butters name, branding, product names, formulas, photographs, graphics, descriptions, website content, and other original materials may not be copied, reproduced, distributed, or commercially used without written permission.
 
Privacy & Website Use
Customer information is used only as necessary to process orders, communicate with customers, operate our website, and provide services, subject to our applicable privacy practices and payment-provider policies.
Unauthorized use of this website, its content, branding, or intellectual property is prohibited.
 
Contact
For order questions, accessibility assistance, ingredient questions, product concerns, or adverse-reaction reports, contact:
Cassia Whipped Butters
info@Cassiawhippedbutters.com


Policies may be updated as our products, business, or legal requirements change.